Exchange and refund

Exchange and refund

EXCHANGE
If you are not satisfied with your order, we will be happy to exchange it. The return and shipping costs of the new item are the responsibility of the customer . The fees paid for the initial shipping of the package by the customer or by Tamélo Boutique ($5 or $10) depending on the package, will be deducted from the initial amount paid by the customer.

*be careful of stains, pet hair or other damage that will prevent you from getting an exchange or refund.

The product must be returned within 14 days of receipt (except for the holiday season, the period extends to 30 days) of the product. For an exchange, you must proceed as for a refund. Here are the steps:

1. Return the product to us (in its original condition) indicating inside the package that you wish to obtain a refund to the following address: TAMELO BOUTIQUE 7970 18th Avenue, Montreal, Quebec, H1Z3R8.

2. Buy the new desired product!

NO EXCHANGES OR REFUNDS FOR SALE MERCHANDISE.

REFUND
If you are not satisfied with your order, we will be happy to refund you. However, the shipping costs for the initial shipment and for the return are the responsibility of the buyer. The fees paid for the initial shipment of the package by the customer or by Tamélo Boutique ($5 or $10) depending on the package, will be retained on the initial amount paid by the customer. If the returned item is not in its original condition, any loss in value is the responsibility of the buyer . The product must be returned within 14 days of receipt (except for the holiday season, the period extends to 30 days).

*be careful of stains, pet hair or other damage that will prevent you from getting an exchange or refund.

Here's how to do it:

1. Return the product to us (in its original condition) indicating inside the package that you wish to obtain a refund to the following address:

TAMELO BOUTIQUE 7970 18th Avenue, Montreal, Quebec, H1Z3R8.

NO EXCHANGES OR REFUNDS FOR SALE MERCHANDISE.